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I checked my tracking number, but there’s no information. Why is that?

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There’s a good explanation! When packages are shipped by sea, they might not have tracking updates until they reach land and are transferred to a local carrier like UPS for final delivery.

Here’s what happens:

  1. Sea Voyage: Packages take a longer journey by sea, and tracking information might not be available during this initial leg.
  2. Port Arrival: Once the ship arrives at the destination port, your package will be unloaded and transferred to a local carrier like UPS.
  3. UPS Handoff: Upon receiving your package, UPS will scan it into their system, and that’s when you’ll start seeing tracking updates on their website.

In short, the lack of initial tracking information doesn’t indicate a problem. It just means your package is likely still on the sea voyage.

Here’s what you can do:

  • Check the estimated delivery timeframe: Most shipments have an estimated delivery window that considers the sea voyage. If you’re within that timeframe, there’s no need to worry.
  • Track on the carrier’s website (once available): Once your package is transferred to UPS, you can track it on their website using your tracking number for more detailed updates.

We understand the wait can be frustrating. If you have concerns or your package is significantly overdue based on the estimated delivery window, feel free to contact us for further assistance.

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